Refunds and Replacements Policy

At Butterfly Adventures, we want to make sure you’re completely satisfied with your purchase. Here’s a rundown of our refund and exchange policy:

• To request a refund or exchange, we’ll need a receipt or proof of purchase (like a photo of the item and your order number).
• If the item is defective or damaged, we’ll happily exchange it for the same item. Just send us an email at info@butterflyadventures.com.au.
• For live material (caterpillars, pupae, butterflies), we’ll exchange or refund them as long as you followed our instructions and recommendations. We may also exchange/refund the products if the damages occurred due to delays in transit.
• For Chrysalis kit, Caterpillar Kit, chrysalis or butterfly refills or a Butterfly Release package, we will not exchange or refund them if we informed you of possible risks in transit and you agreed to bear the risks; or if you havent unpacked your within a day of arrival; or kept live butterflies in packaging past the release date without consulting us; or if you forwarded your packaged to another address.
• If the item is genuinely faulty, we’ll cover the cost of return shipping and won’t deduct it from your refund.
• For Kids parties, educational presentations and events cancellations, we’ll refund them as long as you inform us at least 5 working days prior to the event.
• For outdoor events, if it’s cancelled due to weather conditions or other unexpected circumstances outside of your control, we’ll refund 50% of the fees.
• If you haven’t received your refund yet, please check your bank account, contact your credit card company, and contact your bank. If you still haven’t received your refund, please contact us at info@butterflyadventures.com.au

Sounds good? If you have any questions, don’t hesitate to reach out to us at info@butterflyadventures.com.au!